Original topic:

Cashify imei pending problem

(Topic created on: 04-25-2025 10:56 AM)
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person123
Active Level 1
Options
Galaxy S
Hellp guys, i kept exchange of my s23 for s25 ultra 
At the time of exchange the delivery agent used cashify diagnostic app 
Everything went correct upto point where they scan the qr code and put the otp
Then it's showing imei validation pending 
How to resolve this issue?? Pls reply urgently 😭😭🙏🏻
I don't want it to be cancelled pls say what to do
I went yesterday and today morning it's showing same pls reply guys it's urgent
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5 Comments
Sniperguy
Beginner Level 2
Galaxy S
So the same thing happened with me. I tried 2 times, both time it was showing pending imei verification in delivery agents phone. I emailed cashify with order details and imei number of s23 ultra and they said they have resolved the issue. We kept trying and somehow the process was completed. I don't think mailing them had any effect but you have to keep trying. Try doing the cashify diagnostic once the delivery agent come for delivery.
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person123
Active Level 1
Galaxy S
Well we tried so many times but it was showing the same pending problem
Again tomorrow I'm going to check it i hope it resolves i didn't mail them BTW, is it mandatory to mail them?
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Sniperguy
Beginner Level 2
Galaxy S
I don't think they did anything by reading my mail but they assured me that they (cashify) have solved the issue. I mailed them order id, bluedart id, imei number and issue of imei verification. Even after their assurance, delivery guy had to try multiple times for this. He was about to go back but I requested him to try some more and it finally accepted the imei. Make sure you're adding the screenshot which comes after pressing *#06#* in the cashify diagnose app.
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person123
Active Level 1
Galaxy S
Yeah I hope tomorrow it solves the issue
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to please contact the cashify support team regarding your query, they will guide you in better way regarding the same.

Warm Regards,
Samsung Customer Support

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