Can't download document on my new S24 Ultra

[Adidimble]

I can't download documents on WhatsApp on my new s24 ultra i thought it was on WhatsApp side fault but it wasn't as i faced the same issue on my dad's S24 Ultra Special Edition also but my other devices were able to download the document.

Fix this Samsung its an expensive mobile I shouldn't be facing such silly things 

[Zain1999]

Okay, most likely you don't gave a PDF or a document reader. I recommend installing word or Samsung notes or Google docs and try again. If this answer was helpful, I suggest marking it as an answer by click the three dot and mark as a solution.

[itsrv57]

not working

[Adidimble]

Already have that not working

[Zain1999]

Alright. So does it say that the file is not in internal storage and ask the sender to send again? Do it say this?

[ezio_audi_tore]

I have same issue in my galaxy f54 5g. I using WhatsApp beta so i think it is the bug issue of WhatsApp.

[NSM01125910025101101]

Yes this is bugs Added by WhatsApp ends only

Wait till bugs fixes by WhatsApp ends only

If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.
Note: kindly contact the particular application helpline once, to make sure there is no issue from their end.

Kindly ask the sender to re-sent the files/ PDF once and try again to downlod the file.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support