I would like to bring to your attention a matter of concern regarding the camera performance of the S24 Ultra. It appears to be encountering difficulties in capturing satisfactory pictures, even when compared to phones within the 20-30k segment. The S24 Ultra seems to require specific lighting conditions and an ideal environment to produce good-quality photographs.
I had initially anticipated that the S24 Ultra would excel in capturing images, but unfortunately, my expectations have not been met. It is regrettable that I now hesitate to use the phone's camera due to the subpar results it produces.
We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. In case there is any kind of issue occurs then we are always helping our customers to resolve their issues. Therefore, we are taking your valuable feedback regarding Camera, We are continuously working to make our products better and more efficient.
However, kindly share the log file. Also, share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve your issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
