Original topic:

Camera wont focus from 0.4 to 0.0

(Topic created on: 01-20-2023 09:13 PM)
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asura3
Beginner Level 2
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Galaxy S

My S20 ultra has an issue where the camera will not focus close up. This problem exists on both auto focus and manual focus mode.

This problem came up shortly after the glass covering the camera lenses broke and was replaced.

Could it be a piece of glass stuck where the lens moves? I don't understand for the focus still changes from 0.5 to 1.0. https://mobdro.bio/ 

To eliminate software issues, I am using the latest update. I rebooted my phone and reset the camera settings.

2 Comments
RajathSR
Active Level 10
Galaxy S
it might be due to the placement of the new glass covering. if it was placed away/towards the lens and isn't placed exactly as the same position as before, the camera might not focus.
this is just my guess, I'm not sure of the actual cause of your problem

in photography, I used to face this issues in my DSLR, so that's why I thought this might be the reason
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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