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I’ve said this multiple times and I’ll say it again - Samsung makes excellent phones and tablets, but their laptops, especially the Galaxy Book Pro 360 series (2, 3, 4, 5, 6), are highly unreliable. There is a widespread and recurring issue of screens breaking on their own due to the ultra-slim design - a simple Google search shows this is not an isolated case but a pattern across multiple models. What’s even more disappointing is the after-sales support. Despite no physical damage, no dents, and no user fault, warranty claims are consistently denied. This raises serious concerns about both product quality and customer service ethics. I personally spent ₹1.54 lakh on a premium device expecting durability and support - instead, I got a fragile product and zero accountability. This is not just feedback - it’s a warning for potential buyers. Please take responsibility instead of ignoring or removing genuine customer concerns.
