Original topic:

Camera problem

(Topic created on: 09-22-2024 02:51 PM)
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Kevał
Active Level 1
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Galaxy S
S23 ultra after update latest one ui 6.1.1 it takes blurry image between 16x to 19.9x zoom.
Samsung push update for this serious problem as soon as possible.
#samsungs23ultra
#camera degraded 
3 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Path : Camera > Setting > Intelligent Optimization > change it to Medium or Minimum.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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