Camera issue

[Naazq]

S25 ultra after the software update the front camera is unable to detect the light or faces . The camera turns blur often only after restart it becomes normal. Also portrait video in s25ultra does not have any other optuin apart from blur ,however all the other s series have blur,colourpoint ,mono,grayscale . Please help what can I do to fix this . Is this just happening with my phone or this is a known issue 

[ajahaywbevgd]

S23 ultra camera flikering

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members App as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[Naazq]

Thank you so much for your suggestion . I have already done that however the team contacted me and our saying to visit the store . Its just been 2 mths since I got this phone and its been a nightmare . I was using s23 ultra which was amazing . I thought s25 ultra would be better but its opposite . Camera is an issue, Portrait video does not have all the options like other S Series phone . I wish I could get a replacement for this phone as this is only giving me issues

[goodthings]

You're welcome.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.

● Clear camera application data: Apps>Camera>Storage>Clear Data

● Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[Naazq]

I have performed all setting the one you mentioned except factory reset . I have also created log file and raised a complaint to Samsung community with error video and log attached to it . Multiple complaints have been registered but even after following all basic TS I still have the same issue. I am not sure if the issue is because of the new update in August or this phone itself has a issue