Original topic:

Camera issue

(Topic created on: 04-23-2024 11:11 AM)
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chabar8
Active Level 3
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Galaxy S
In my samsung galaxy s21 ultra from past 1 year i am facing issue in super steady mode
It gets blurrry then i noticed that super steady video mode uses the portrait camera to shoot video and doesn't use its primary camera there is a software glitch please make software to use the primary camera so that it won't get blur
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4 Comments
chabar8
Active Level 3
Galaxy S
All good
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chabar8
Active Level 3
Galaxy S
Tried all trouble shooting gone to service centre they say it is software problem
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file as you have already tried the troubleshooting steps. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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chabar8
Active Level 3
Galaxy S
This is what looks in super steady mode1713872318390.jpg