Camera issue

[7sabir]

Is there any issue with camera of Samsung Galaxy S24 ultra, because I'm getting something blurred type of images, not really blurred, but I'm not getting the images as perfect. When the phone was new or one month old. But nowadays, the photos are being like something low, low light or low quality. Whatever we call it, what should I do or it is common?Or what are only i'm getting this issue

[2thePoint]

If possible please share a picture of the physical camera lenses here

[7sabir]

Is the quality same? Or I'm just imagining things. And for your information, the both picks are short on 5x 12 megapixel lens

[2thePoint]

I am asking for the image of the physical lens... not the photo that you've clicked.. ://

[7sabir]

Here

[7sabir]

Want a close look ??

[2thePoint]

Sure

[2thePoint]

Also, if possible use the flash, so that I can clearly see the lens.

[ujen]

“My Galaxy Ultra 26 camera is not clear when using 5x zoom. I have already checked the camera settings and cleared the camera app data, but the problem still remains. Please check whether there is any hardware or camera lens problem.”🔥

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Use a microfiber cloth or a cleaning wipe to clean the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Clear camera application data: Apps>Camera>Storage>Clear Data

● Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:

1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support