Camera issue

[SHIBAYAN007]

While traveling in India railway station the railway platform board ( electrical ) is unable to cl

ick 

[SumitKumarRawal]

If the subject is moving and you don't have tracking auto focus feature on, you get images like this. Keep your phone stable while taking photos and use the correct settings for best results.😊

[SHIBAYAN007]

Its already enable

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Check the physical condition of your camera lens, such as broken camera lens or scratchy camera lens.
2. Camera lens cleaning: Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.
Note: Please check there is no laminated or tempered glass pasted on camera.
3. Reset camera settings: Go to Camera > Settings > Scroll up and tap on Reset settings > Reset.
4.Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

5.If the issue is still not been resolved, Reset the device:
IMPORTANT:
•Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
•Remember google password before resetting the device because it is required during initial setup.
•If you do not remember password, then reset, (Forgot password) your google account.
•For this:
•Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select "try another way" > Next > Enter a new password > Next

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[SHIBAYAN007]

Its happened after android 16 beta