Camera issue

[Dementor17]

Facing this issue on s22+ . Open the camera app and shift to portrait 3x and then directly go to home. After home open any camera app like snapchat or camera itself. Camera stops working, only black screen is visible. Resolves automatically after some time. Anyone facing similar issue?

[iAshraf]

Same issue

[Dementor17]

I dont receive this dialog box, but yes this is the same issue.

[iAshraf]

It says we cannot use camera with other app. Is it possible that snapchat uses portrait lens which is causing this issue

[Akilan_R]

Call samsung customer care they will solve problems

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support