Original topic:

Camera has black spot

(Topic created on: 05-09-2024 08:06 PM)
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whygodwhy
Beginner Level 2
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Galaxy S
Hi, Since yesterday i am seeing black mark in my S22 camera main lens.
I had purchased this 6 months back and had no issues so far.
I read many have faced this issue ,can anyone suggest of theirs were resolved.
No issue in portrait mode,selfie mode and zoom lens.
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3 Comments
whygodwhy
Beginner Level 2
Galaxy S
Please suggest some sol. I have tried clearing the cache and tapping the phone on all surfaces , didn't work. I have a trip planned and was really looking forward to clicking some great photos20240509_180458_1000031701_1715258099.jpg20240509_180511_1000031702_1715258112.jpg
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NOMAĐ
Active Level 9
Galaxy S
Doesn't look like a software issue.
Check your lens. There might be some element in lens..
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly check first if there are any broken camera lenses or scratches on the camera, no laminated or tempered glass is pasted on the camera if not then check after the camera lens cleaning.

Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service center for a physical device inspection. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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