Camera and 5G

[pradeep130]

Mere phone s21 ultra 5G me 5g nhi spot kr rha jb ki 5g phone hai or uska back camera bhi nhi chl rha hai

[BiRdMaN]

Send an error report along with log files to customer support through this members app, and Samsung will add/fix it in the next update. To do that, follow this procedure
Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

If you find this helpful, I'd appreciate it if you could ACCEPT it as a SOLUTION. Thank you 😊

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

● 5G in your Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

● Network optimization: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

● Galaxy device camera issue: ● Clear camera application data: Apps>Camera>Storage>Clear Data

● Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support