Original topic:

Camera Problem

(Topic created on: 01-11-2021 10:17 PM)
251 Views
Shenty
Active Level 1
Options
Galaxy S
Anyone Noticed?
1080 Resolution Video Is Clear Than 4k Resolution Video....You Can See If You 'Zoom In' Camera....
0 Likes
2 Comments
cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and perform following methods to resolve the Camera quality issue:

1. Please clear data or cache of Camera Application (Tap Settings>Apps>Camera>Storage>Clear Cache/data)

2. Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question) along with screenshots, short videos and error log file, so that we can assist you accordingly.

Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
Shenty
Active Level 1
Galaxy S
1st One Is 1080p ... 2nd One Is 4k

Screenshot_20210105-153149_Camera.jpg

Screenshot_20210105-153200_Camera.jpg

0 Likes