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Original topic:

Camera Lens Issue

(Topic created on: a week ago)
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Outlaw007
Active Level 3
Options
Galaxy S
Camera Lens is not working as expected, and the first time there are malfunctions. Then, after the second and third attempts, they are working smoothly. I don't know what is happening with the S25 Ultra. Please work on this, or you will lose many of your customers, and they will shift to other brands, including me.

1 Solution


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Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon.also go to service center for check and resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

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7 Comments
Galaxy S
You updated to 1 october securiry patch?
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Outlaw007
Active Level 3
Galaxy S
Yes did
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Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon.also go to service center for check and resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

Outlaw007
Active Level 3
Galaxy S
Sent
Roshan5
Expert Level 3
Galaxy S
Immediate Visit Authorised Samsung Service Center Under Warranty Period
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