I am writing to report a persistent issue with the camera on my Samsung Galaxy S25 Ultra.I have been experiencing
* 0.6x Ultra-Wide Angle Lens Issue: I have recorded a video showing a problem with the 0.6x ultra-wide-angle lens.
* Overheating After February 24th Update: After updating my phone on February 24th (February 1st patch), I am experiencing significant overheating. Before the update, the camera was very slow; switching focus from one object to another took 8-10 seconds. I would appreciate your assistance in resolving these issues..
I recently visited the Authorised Samsung Service Center. The service center technicians diagnosed the issue and informed me that they would need to reinstall the device's software to attempt a resolution. They also stated that this process would completely erase all data on my phone.
Unfortunately, I do not have access to another device to back up my important files, photos, and documents. Furthermore, they indicated that the process of checking the camera module and software would take 2-3 days, which is a significant inconvenience.
I am concerned about the potential loss of my data and the extended downtime.
Therefore, I would like to inquire if there is a Samsung patch update or any alternative software solution that could address the camera issue without requiring a complete data wipe and software reinstallation.
Is there a specific software patch that targets camera issues on my model? Or are there any diagnostic tools that can be run without erasing my data?
I would greatly appreciate your assistance in finding a solution that avoids data loss and minimizes disruption to my daily use of the phone.
After waiting for 1 month, I updated to the new patch today, which is the March patch, but it is not resolved either. Please help me.
Please let me know if you require any further information from my end.
Thank you for your time and attention to this matter.
I lost the trust on this brand. There is no use of 7 years of OS updates when the phone hardware couldn't survive 2 months since its flagship launch. I rejected the repairs option to replace faulty camera unit after service center performed full diagnostics and reinstalled OS and still could not solve the problem.
Samsung has to release official statement about this and recall the hardware defect devices. Repairs is not the way to suffer through a flagship phone.
New issue came for me after april patch Its like when we recording the video it will be pacca no issue But when we play only 1st few seconds is shown after that full black like the captured video is not there
