Camera Issue

[Abhishek26Ultra]

When I use camera , the phone gets very hot within 2-3 minutes. 

Is this issue also coming up on anyone's phone? 

[Saiyan36]

Me too

[Saiyan36]

I'm using s24 ultra
Ik that using camera used to hear up the device. But nowadays it's getting too heat too even use

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that while using camera for recording long videos can cause your device to heat up and drain due to high power consumption. Closing these apps may help cool down the device. However, if you still feel that your device is overheating in normal use, please follow the steps below to resolve the heating issue.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[Abhishek26Ultra]

Why have we bought such an expensive phone when you are telling the solution to all the problems, make everything close and use this camera, so we use some low budget phone, then why do we spend so much money