The back Camera is not working properly. It shows some line while clicking it. When shown to the Service centre they say it is some laser light issue. Is it true?? What needs to be done?
We know how frustrating it is to experience issue with phone camera. Please check the following: Try clearing the cache of the Camera App by navigating to Settings > Apps > Select Camera App > Tap Storage > Clear Cache.
Additionally, attempt to reboot the phone using a soft reboot or force restart. You can force restart by pressing and holding the Volume Down and Power keys for 7 to 10 seconds.
If the issue persists, try running Safe Mode on your phone by following these steps: 1. Power off the phone. 2. Power on the phone; when the Galaxy logo displays, press and hold the Volume Down button. 3. 'Safe Mode' will appear in the bottom left corner of the screen. 4. To exit Safe Mode, simply restart the phone. Upon reboot, it will no longer be in Safe Mode.
If the problem persists after trying these steps, please send us an Error Report by following the steps below:
1-Launch the Samsung Members application on your device. 2-Go to "Support", scroll down, and select "Send Feedback". 3-Select Send error report 4-Select the appropriate category for your issue. 5-Make sure to select "Send System Log Data" to facilitate quick resolution. Please describe your issue in detail. 6-Adjust the frequency settings to your preference. 7-After submitting, you will receive a notification of the response from Samsung shortly.
This could potentially be a hardware-related problem with the camera's internal components, possibly affecting the laser autofocus system or sensor. However, laser light issues are not a common reason for camera malfunctions, and it may not be the only factor causing the problem.
What needs to be done:
1. Ask for a Detailed Explanation: Request a more detailed explanation from the service center about how the laser light could affect the camera’s performance. It may help to get a second opinion from another certified Samsung service center if you're not convinced.
2. Camera Module Replacement: If it’s indeed a hardware issue, the camera module might need to be replaced. The service center should be able to assist with this if the device is still under warranty.
3. Software Check: Ensure that the camera software or settings aren’t causing the issue. Try updating the phone's software to see if that fixes the problem.
4. Request a Warranty Claim: If your phone is under warranty, you should request a warranty claim for a free repair or replacement of the camera module if it’s determined to be a manufacturing defect.
If the issue persists, consider getting a second opinion from another service center to ensure you’re getting the right solution.
