We know how frustrating it is to experience issue with phone camera. Please check the following: Try clearing the cache of the Camera App by navigating to Settings > Apps > Select Camera App > Tap Storage > Clear Cache.
*Make sure your camera is cleaned.
Additionally, attempt to reboot the phone using a soft reboot or force restart. You can force restart by pressing and holding the Volume Down and Power keys for 7 to 10 seconds.
If the issue persists, try running Safe Mode on your phone by following these steps: 1. Power off the phone. 2. Power on the phone; when the Galaxy logo displays, press and hold the Volume Down button. 3. 'Safe Mode' will appear in the bottom left corner of the screen. 4. To exit Safe Mode, simply restart the phone. Upon reboot, it will no longer be in Safe Mode.
If the problem persists after trying these steps, please send us an Error Report by following the steps below:
1-Launch the Samsung Members application on your device. 2-Go to "Support", scroll down, and select "Send Feedback". 3-Select Send error report 4-Select the appropriate category for your issue. 5-Make sure to select "Send System Log Data" to facilitate quick resolution. Please describe your issue in detail. 6-Adjust the frequency settings to your preference. 7-After submitting, you will r
