Camera Issue After Software Update – Request for Fix
Dear Samsung Support Team,
I would like to report an issue with my device after the recent software update. Since updating, my phone’s camera is not working properly. The camera is unable to focus correctly and the overall performance has become very poor.
This issue started only after the update, and it is affecting my daily usage. I request you to kindly look into this matter and provide a solution as soon as possible. Please release a fix or another update to resolve this problem.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
1.Clear camera app data: Settings > Apps > Camera > Storage > Clear data.
2.Remove the third-party apps: Settings > Apps > Select the third-party App > Uninstall.
3.If the issue is still not been resolved, Reset the device: IMPORTANT: • Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. • Remember google password before resetting the device because it is required during initial setup. • If you do not remember it, then reset (Forgot password) your google account. • For this: • Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next
Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
