Caller Background Not Working

[Devison]

The new profile card is horrible to setup a contact with background. 

 When Receiving a call it will show image 1:1 zoomed into 16:9.. pathetic....

 Need old style background of 16:9 where i could actually add both videos and photos

[DINKAR_A34_5G]

Are you using a S Series device? Because Call background feature for individual contacts is not available in S Series devices after latest Galaxy AI feature update.

[Devison]

Yes i am using S22 Ultra ..
Using this caller background since the beginning.

But With the new update it's worse.. i can't set new video wallpaper to my contacts

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We also request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support