Call recording option is unavailable

[nitin_salvi_udr]

Hello team, i can't access basic call recording option in my samsung s24 ultra device which i use from last 4 to 5 months, this option is most important for me as business point of view. I don't understand what bug or error is this. Please resolve this issue for me as soon as possible or contact me salvinitinudr@gmail.com about this issue. I trust samsung can solve this issue. I attended screenshot where everyone can find this setting but i can't.

[Nobyos]

S24 ultra..

[RithikSandron]

Firstly, ensure that your device is running the latest software version. Sometimes, software updates can resolve issues like this

If updating the software doesn't work, you can try clearing the cache and data of the Phone app. This might help resolve any software glitches

Another possible solution is to change your Country Specific Code (CSC) to a region that supports call recording, such as India or Thailand . However, please note that this might affect other features on your device.


Lastly, if you're still facing issues, I recommend reaching out to Samsung's customer support or visiting their official website for further assistance.

I hope these suggestions help you resolve the issue and access the call recording feature on your Samsung S24 Ultra.

[nitin_salvi_udr]

Dubai

[goodthings]

It's not available in your's device due to it's out of India variant. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[nitin_salvi_udr]

Please suggest me alternative option because i can't accept

[goodthings]

Only one option to change your's device CSC, but I am not recommended it's. Thanks.

[iqbal_suntex]

Model A34 call record option didn't get

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to use call recordomg feature on your device. you can record important calls on your Samsung Galaxy Smartphone and play them back from your audio library whenever you want.

Please Note: This feature does not work in "Wi-Fi calling". This feature may not be available in all Samsung Galaxy smartphones.

● There are two easy ways to record calls on your Samsung Galaxy smartphone.
1) Record calls automatically- Phone app > More options (⁝) > Settings > Record calls > Auto record calls > turn it On and select the type of calls.
2) Record calls manually- Phone app during an ongoing call > More options (⁝) > tab ‘Record call.
3) View recorded calls- Phone app > More options (⁝) > Settings > Record calls > Recorded calls.

● If call recording feature does not work, follow these given tips.
Note: If you are using Wi-Fi calling, then you won't be able to record any calls.
1: if still problem persists, then perform ‘Reset app preferences’. Go to Settings > Apps > Three dots > Reset app preferences > Reset.
2: Restart the device.
3: Reset the settings: Go to Settings > Settings > General Management > Reset > Reset all settings > Reset settings.
4: Software update: Go to Settings > Software update > Download and install > Download > Install now.

Warm Regards,
Samsung Customer Support