Call history deleting automatically

[Wolf21]

My call history is deleting automatically

Have tried each and every thing which is available on internet to support/resolve the issues, but still the call log history is deleting from the phone app on regular basis. Can anyone let me know what could be the causing issue to this?

[MyselfKunal]

Which dialer you use Google or Samsung dialer

[Wolf21]

Bro I had two phone before switching to Samsung (Present) and in both those phones Google was the dialer and right now I use Samsung dialer, still the same situation as it has been from last 2 years
I had one plus Nord and moto phone and I have suffered in both of these phones, prior to these 2 phones, I was using Samsung Galaxy M40, in 2019 till mid 2021 and since I left the Samsung M40, I have been started facing this issue of deleting call logs automatically.
I have tried to clear the cache memory, have formatted all these 3 phones as well, went to one plus service centre as well for the issue but they also did not find anything evident for the issue. My sister is using my one plus Nord and this time it's working fine not deletion of call history while she is using the phone. My call history lasts for only 2 days or less than 2 days, and the older one get deleted automatically, don't know how.
I have also tried to use my phone as brand new without exporting my data to it, still the problem persist. Also I have tried to replace/change my sim or network carrier but still the issue is same.
So iam now confused how this could be possible that my call history's are deleting even though I have enough storage left in the phone, also tried all methods to mitigate but failed at the end, but if you can somehow let me know like what could be the real issue with me, that would be great help.

[MyselfKunal]

1. Go to google app.

2. Click on data and personalisation.

3. Go to web and app activities and turn off auto delete. ( if you want to use google dialer as default dialer )

4. Go to phone settings and click on accounts and backup option and click on backup and turn on the call history backup ( if you want to use samsung dialer as default dialer )

Hope this works.

[Wolf21]

I'll try bro

[Wolf21]

Just checked it's already enabled

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Reset settings: Settings>General Management>Reset.
Reset settings: Reset all settings to their default

Reset app preferences: Settings > Apps > More option > Reset App Preferences.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Factory Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still persists kindly report the problems of your Samsung smartphone with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[Members_27OwX3x]

Is it anyway possible, all call history are there but some history from yesterday was deleted/removed not all, without any user input? Anyone experience the same, my storage was also at 90%. Samsung s22 the model I'm using. And any way to indentify why it happened and how ?