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04-21-2024 04:36 PM in
Galaxy SHi there,
I bought my Samsung S24 Ultra at a Samsung store last week Thursday. I charged it up with an original Samsung fast charger during the night and noticed it got quite warm. The next morning I tried to use the SPen and felt it come out with difficulty from it's dock and when it did eventually come out it was burnt (see image) and smelt like burnt plastic. My SPen now has this permanent damage which will get worse and who knows what other components in the phone have been burnt or damaged as the phone is just 4 days old.
This could be a safety risk not just for the phone but also for us as users. The peace of mind, of spending one's money on such a flagship phone, that I've been using for years mind you, has been compromised. I hope Samsung can quickly resolve this matter and replace these phones via a recall asap.
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04-21-2024 07:49 PM in
Galaxy S- Mark as New
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04-21-2024 08:46 PM in
Galaxy SIn your case you have to take it back and let them have a look at it, hopefully they will exchange it with a new one.