Original topic:

Bugs??

(Topic created on: 04-26-2025 04:32 PM)
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MiloAro
Active Level 1
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Galaxy S
After updating my S24 Ultra to One UI 7, I can't rotate my home screen to landscape mode. The "Rotate to Landscape Mode" option in the home screen settings is not working.

In AOD, the battery icon also appears. Is anyone with an S24U facing similar issues?

14 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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MiloAro
Active Level 1
Galaxy S
Well, it turns out the Good Lock HomeUp module is the culprit, particularly the DIY Homescreen, which is currently in beta.  After turning off the DIY Homescreen toggle switch, landscape mode on the homescreen is working, but the rotation is not as fluid as I would like.

And for some unknown reason, my phone heats up significantly near the rear camera during bootup.

I hope a fix will be rolled out soon.
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goodthings
Expert Level 5
Galaxy S
It's a major update. Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
MiloAro
Active Level 1
Galaxy S
Thanks for the feedback.
I tried resetting all settings last night without positive results. It was frustrating to set up everything again. Performing a factory reset would be a big hassle.

I have reported the issues to customer support. I trust a fix will be rolled out soon. I'm in touch with some friends using the Galaxy S24 Ultra. They are also having similar issues with the DIY Homescreen setting and landscape mode.

Thanks again 🙂
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.