Original topic:

Bug in software

(Topic created on: 05-02-2025 12:37 AM)
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sachetan
Beginner Level 2
Options
Galaxy S

image
I initially set up the homescreen very neatly. After doing some gaming when I minimize to main screen my home screen looks like this
6 Comments
TimothyP
Expert Level 5
Galaxy S
This occurs because you may increase or decrease the size of the app folder, or you may change the settings-4x5 or 3x5....🙏
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sachetan
Beginner Level 2
Galaxy S
I have not changed that setting. I have also rebooted my phone still that issue remains
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the same video clips for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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