I am using galaxy buds 3 pro with s25 ultra some times aftergetting call the buds 3 pro does not play sound for media but in call volume works absolutely fine only way to work is restart the phone. Im 100% sure that this problem lies in phone software not the issue of buds 3 pro
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
● Kindly reset the buds by following the below given steps. Step1: Kindly open Galaxy Wearable App. Step2: Tap on about earbuds. Step3: Reset earbuds.
● Follow any of these methods to use the Active noise canceling feature.
Method 1- Using touch-and-hold: To enable Active noise canceling on the Buds themselves, simply touch and hold one of the earbuds while you're wearing both of them. You will hear a beep, indicating that Active noise canceling has been turned on. To turn it off, touch and hold one of the earbuds again. You’ll hear a different sound when Active noise cancelling is disabled.
Method 2- Using the Galaxy Wearable app. Step 1: To turn on the feature with your Galaxy Buds2, first insert both earbuds into your ears. Step 2: Open the Galaxy Wearable app and then tap Active noise canceling. You will hear an activation sound when the feature is turned on. Step 3: To turn off the feature, simply tap Active noise canceling again.
If the issue is still unresolved, kindly share the device log file Samsung Members Application(Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
