Original topic:

Brightness fluctuations with HDR on S20 FE 5G

(Topic created on: 01-16-2022 09:19 PM)
916 Views
Saqib Kazi
Beginner Level 2
Options
Galaxy S

My less than 24 hours old S20 FE 5G is behaving in a weird manner when viewing HDR content on Youtube. The screen brightness starts fluctuating even though I have kept Adaptive Brightness, Eye Comfort Shield disabled. I have tried HDR post enabling these two as well but its the same outcome. There's no issue in viewing normal content

6 Comments
Datta_PK
Active Level 3
Galaxy S
Exactly the same issue I am having with my Galaxy FE 5G
Saqib Kazi
Beginner Level 2
Galaxy S

Any solutions?

vikaspatidar
Active Level 4
Galaxy S
I am also facing this problem in s20 Fe 4g ..
While From I bought
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SVSH
Active Level 3
Galaxy S
It's solved by increasing brightness to 100 percent before playing a HDR video on YouTube. It worked for me. And also report to samsung care that we are unable to enjoy HDR on Netflix even when our device is listed as supported for HDR streaming.
Members_Ik9veRl
Beginner Level 3
Galaxy S

It's working. Thank you 

cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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