Bluetooth issues

[MithilaV]

After the last software update, I am facing a terrible Bluetooth connection issue. The Bluetooth stops working after every whatsapp call, it shows as connected but cannot hear any sound, also the phone shows that the songs are being played via Bluetooth but no sound what so ever. In order to hear, I have to restart my phone every single time I receive a whatsapp call, even if I just get a call and I don't speak yet this problem arises.

Please fix this issue as soon as possible.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

Kindly check the same headphones with another phone or other headphones/ buds with the same mobile, if still facing issues, please visit the service center for a physical inspection of your device and headphones. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Gautam_rohilla]

Same problem I'm facing with my s23

[Deepu1494]

Same problem i am facing with my indian s24 ultra since March 2025 update...