Black rectangular patch on display

[dividedby0]

I'm using Galaxy S23 bought it in June 2023. 

I'm noticing a black rectangular patch on the display, while watching videos on any OTT app in landscape mode., I've observed this on YouTube, Amazon prime, Netflix.

However the patch doesn't appear while using any other app, or even while watching videos in portrait mode.

[prishu_]

If your S23 is running One UI 6, then it could be the screen burn-in issue, since one ui 6 lacks a feature for OLED screens called Pixel shifting.

Its known bug in ONE UI 6. Hoping to get a fix in next SW update. But the damage it caused to the display is irreversible, even if fix is provided.


https://www.sammyfans.com/2023/11/24/samsung-galaxy-devices-with-android-14-one-ui-6-may-be-at-risk-...

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file and screenshot of the issue for better understanding. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[dividedby0]

This is a screenshot of the dark spot I am talking about. (First picture)
It can also be seen in gallery but only when I switch to landscape mode.

I later restarted my phone. And now the dark spot is gone. (Second picture)

Will definitely share you any update, If the issue returns