As per your concern, we would request you to kindly perform the following steps to resolve your issue.
1-Kindly open the Galaxy Wearable App. 2-Tap on General. 3- Reset.
Follow any of these methods to use the Active noise canceling feature.
Method 1- Using touch-and-hold: To enable Active noise canceling on the Buds themselves, simply touch and hold one of the earbuds while you're wearing both of them. You will hear a beep, indicating that Active noise canceling has been turned on. To turn it off, touch and hold one of the earbuds again. You’ll hear a different sound when Active noise canceling is disabled.
Method 2- Using the Galaxy Wearable app.
Step 1: To turn on the feature with your Galaxy Buds2, first insert both earbuds into your ears. Step 2: Open the Galaxy Wearable app and then tap Active noise canceling. You will hear an activation sound when the feature is turned on. Step 3: To turn off the feature, simply tap Active noise canceling again.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
