Battery Draining & Whatsapp call drop after recent update

[Kay05]

I recently updated my Galaxy S10+ to android 10 after which my whatsapp calls have been dropping. I can hear the person on the other side but he/she cannot hear me. It happens in every single call and within first 3-4 mins of a call.

My battery has been draining faster. 

[Ehsank]

if just after update then wait for few days and try these steps

A. Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
(Connect with type C cable/type C earphone only for Android 11)
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

[Ehsank]

and for battery if you not done yet then do some settings to save more battery life and observe for next 1-2 days, it will give a noticeable difference

1. Settings>Connection>more connections settings> disable nearby device settings.

2. Settings>>Location>improve accuracy >disable
A. Wifi scanning
B. Bluetooth scanning .

3. Device care>battery >power mode>select "optimised" and "adaptive power saving".

And then click on "app power management >
And enable these 2 options.
A. Adaptive battery
B. Put Unused Apps to Sleep.

4. Long press on each app specially 3rd party app(LIKE FACEBOOK, YOUTUBE) and rarely used apps and also ON "GOOGLE APP" as well, then click on>app info> go to these 3 options below on by one

A. Mobile data> allow background data usage>off

B. Battery >allow background activity >off

C. Notification >disable unnecessary notifications like promotional and unnecessary reminder notifications.

5. Go to settings> privacy > permission manager > location> and check which app have accessing your location all the time and if you not using that apps much, then deny access or set as " allowed only while in use"
As unnecessary location access by 3rd party app causing battery drain.

6.  Go to settings > Google > on device sharing> check which 3rd party apps present there for e.g. if you use paytm , paytm will  shared data to show recommendation and suggestion which also cause battery drain

7.  Go to settings > account and backup> account > check which app syncing automatically there, and if any app which not necessary to auto sync then click on it and "disable sync"

8. Go to settings >apps>search "weather" >click on settings icon right side > change "auto refresh" settings as per your requirements and disable some unnecessary reminder. ( due to auto refresh it continuously consuming battery)


9. If you use Facebook frequently then disable "auto play video"
And if you are mostly uses mobile, on wifi connection then also disable "auto play videos" in YouTube.

10. Settings>Google >click on 3dot at right top corner>usage and diagnostics >off this option.

[Ehsank]

meanwhile send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

[Ehsank]

and regarding call issue, one user said me ,(right now not remember his name) its due to bixby, so as of now turn of bixby and then try and observe

[Prashantbgh]

update all your apps in playstore

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support