When the Battery Level is at 10%, it drops directly down to 2%and then shuts off suddenly. I own a S9 and stuff like this shouldn't happen. Get back to me ASAP
Battery info needs to be reset. When it turns off, try to turn it on again...and if it turns off again, turn on again. Repeat this until there is no more power and it doesn't turn on. Now charge your phone for 6 hrs while keeping it switched off. Remove cable and turn on your phone. Should be solved.
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We apologize for the inconvenience caused. Regarding your device battery issue we would suggest you to visit nearby Samsung Service Center in order to get your device physically inspected by the Service Engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
