Bad experience with my new phone s24 ultra

[AbdulrahmanHashem]

The worst experience in my life.. I bought a Samsung S24Ultra and due to the circumstances of the illness and death of one of my relatives, I was unable to open the device. When I opened it in one of the Samsung centers to install screen protection, the accessories worker told me that there was a scratch inside the screen and advised me to go to the main center. I went and they took the device and admitted that there was a manufacturing defect, but they refused. They replaced it because according to their policy, a week has passed since I received it, and now they are forcing me to receive the phone in its condition or to repair it while bearing the costs. I am now in a state of extreme anger that forces me to break this phone because of my experience with Samsung customer service.

[MOQBALI]

You can file a consumer protection complaint or contact Samsung's parent company in Korea and explain the problem via email

[AbdulrahmanHashem]

I don't have Email address samsung Korea, plz if u have send to me 🙏

[MOQBALI]

You can through the company's official website in Korea

[AbdulrahmanHashem]

Thanks u will check

[MOQBALI]

https://www.samsung.com/support/contact/

[Samsung_specialist]

Kindly provide the service order number after submitting the phone in the service center to be able to investigate the case.

[AbdulrahmanHashem]

I send already all information about Mt issue but I don't know why not here!!!!