Hello Samsung members. Please assist in this regard: I cannot back up data on my Google account, every time I try I get the error message: *Back up failed*. What could be the issue?
Hi, Mzu082 please perform a soft reset of your device and try backing up again.
Press and hold the power and volume down buttons for about 10 seconds.
*The device may take a screenshot, however, keep holding the buttons for a few more seconds. This is a soft reset and will not factory reset your phone.
