cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
search icon

Original topic:

Auto restart after freezing in S23

(Topic created on: 03-05-2023 11:02 AM)
359 Views
Anish6
Active Level 2
Options

‎03-05-2023 09:06 AM (Last edited ‎03-05-2023 09:07 AM ) in 

Galaxy S
Phone is getting freezed and auto restarting about 10 times in a day even in normal usage. Do anyone else facing the same issue? Even after all troubleshooting done, i am facing the same problem. Kindly help.
#S23
#One UI 5.1
7 Comments
Chaudhary
Active Level 7
Options

‎03-05-2023 09:10 AM in 

Galaxy S
Try in safe mode, factory reset. Of problem persist go to service center.
0 Likes
Acknowledgeme
Active Level 8
Options

‎03-05-2023 10:25 AM in 

Galaxy S
I think motherboard problem
Anish6
Active Level 2
Options

‎03-21-2023 10:36 PM in 

Galaxy S
Dear, u were right.. it was motherboard problem. But they didnt replaced the phone. Rather replaced the motherboard and battery
balajis24ultra
Expert Level 5
Options

‎03-05-2023 10:55 AM in 

Galaxy S
How did you update? Mobile data or wifi?
0 Likes
Anish6
Active Level 2
Options

‎03-05-2023 11:02 AM in 

Galaxy S
Mobile data
0 Likes
balajis24ultra
Expert Level 5
Options

‎03-05-2023 11:11 AM in 

Galaxy S
Only one solution factory data reset, or wait for coming version upgrade, already I'm facing this problem with my s20plus,don't use mobile data only wifiScreenshot_20210423-014615_Samsung Members_116_1619152932.jpg
0 Likes
cs_member8
Moderator
Moderator
Options

‎03-18-2023 12:19 PM in 

Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

There are two methods to disable the auto-restart function
Method 1: From the home screen swipe up or down to access the App Screen > Setting > General Management > Reset > Auto Restart > To Turn OFF auto-restart slide the slider toward the left.
Method 2: Go to 'Settings'>>Tap on 'Battery and device care'>> Tap on Three dots>>Tap on 'Automation'>>Disable 'Auto-restart at set times' if enabled

If you are facing this issue after installing any new application then uninstall that application.
Navigate to the Apps screen and tap on Settings>>Tap on Apps>>Tap on the desired app>>Tap on Uninstall>>Tap on OK

Reset settings: From the home screen, click on Settings>>General Management>> click on reset and then reset setting.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.