Original topic:

Apps not getting updated via play store

(Topic created on: 10-18-2024 12:57 PM)
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Anshu
Active Level 10
Options
Galaxy S
For last couple of days not able to update apps via play store. Am I only facing this issue or its a unnoticed globle outage?

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6 Comments
goodthings
Expert Level 5
Galaxy S
Please turn off Auto Scan App permission then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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Anshu
Active Level 10
Galaxy S
Not working
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues.

● Settings> apps > playstore > storage > clear cache.

● Setting >Network preference > auto update apps > Turn on Don't auto update apps.

● Kindly try to update/ install the app by following the given steps.
1) Open the Google Play Store app Google Play.
2) At the top right, tap the profile icon.
3) Tap Settings and then About and then Play Store version.
4) You’ll get a message that tells you if the Play Store is up to date. Tap Got it.
If an update is available, it will automatically download and install in a few minutes.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

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bharatshaan
Active Level 4
Galaxy S
I have been complaining to them Since one UI 6.1.1 update.
They have asked me to do multiple things and it is not resolved.
Anshu
Active Level 10
Galaxy S
Now all are getting updated
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