Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
1. Head into the My Files app icon My Files app head to your My Files app 2. Tap on Audio 3. Select Music > long-press the music file to select then either tap on Move or Copy 4. Head back to the My File main page and select Internal storage 5. Select Notifications
Note: If the Notifications folder is not available then create a new folder 'Notifications' in internal storage.
6. Tap on Copy here to copy your music file into your Notifications folder 7. Now you will be able to set the Voice Recording as the Notification tone. Head into your Settings → Sounds and vibration. 8. Tap on Notification sounds 9. Select your Music file then tap on the back button to apply changes 10. The selected Audio file has now been successfully set as your Notification Sound.
If you are unable to hear your Notification sounds, ensure you have set your Sound Mode has been set to Sound. You can check by heading into your Settings > Sounds and Vibrations > Sound Mode > Sound.
Using Voice Recording
1. Head into the My Files app icon My Files app 2. Tap on Internal Storage 3. Scroll down the page and select the Voice Recorder folder
Note: If the Voice Recorder folder is not available in Internal storage, check in SD Card.
4. Long press the Voice Recording to select the file then tap on Move or Copy 5. Head back to your Internal Storage folders and select Notifications
Note: If the Notifications folder is not available then create a new folder 'Notifications' in internal storage.
6. Tap on Copy here to copy your Voice Recording file into your Notifications folder 7. Now you will be able to set the Audio file as the Notification. Go into the Settings menu → Sounds and vibration. 8. Tap on Notification sounds 9. Select your Music file then tap on the back button to apply changes 10. The selected Voice Recording has now been successfully set as your Notification Sound.
If you are unable to hear your Notification sounds, ensure you have set your Sound Mode has been set to Sound. You can check by heading into your Settings > Sounds and Vibrations > Sound Mode > Sound.
Customise Individual App Notifications Tones
1. Head into your Settings > Apps 2. Tap on an app you would like to customize the Notification tone 3. Tap on Notifications 4. Select a category you would like to customize 5. Ensure that you have selected Alert then tap on Sound 6. Tap on a sound then press the back button to apply changes
If you would like to use your own music file other than the pre-loaded sounds, follow steps 1-6 under Using saved Music Files to transfer your music files into your Notifications Folder.
If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
