Original topic:

Any update on s24 ultra camera image shifting issue

(Topic created on: 02-06-2024 10:18 PM)
579 Views
hussain822
Active Level 4
Options
Galaxy S
Please anyone update on camera issue if anyone got any replacement of device due to camera image shifting issue. And if yes please update if new device also have same issue?
7 Comments
samkit102
Active Level 7
Galaxy S
I have the same issue, I haven't talked to them about it yet because I'm still waiting for my other queries to be heard
tamilvani
Active Level 3
Galaxy S
Galaxy s24 ultra camera quality not satisfied as compare to 23 ultra
Galaxy S
Some say samsung is working on a fix with an update, and some says samsung will certify it has dead on delivery and replace it.

#Confused 😕
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JohnAshu
Active Level 3
Galaxy S
Dead on delivery its a mechnical fault , software may not resolve it , its issue with the first batch of prodution read on twitter
Galaxy S
Yeah, let's see
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the Ultra-wide, Wide, and telecamera lenses are physically located in different positions, there is also a difference in view angle, similar to eye parallax.

Thus, changing the zoom ratio leads to a camera lens shift which in turn causes a subtle change in view angle. Also, when changing the zoom ratio quickly, the preview screen may appear slightly disconnected as it takes time to switch between the Ultra-wide, Wide, and telecamera lenses.

If you move the zoom slowly, the screen transition becomes smoother.

Warm Regards,
Samsung Customer Support

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Galaxy S
@SamsungIndia @SamsungMobile @samsung

Dear colleagues,

I am writing to inform you about an ongoing issue affecting the Samsung S24 Ultra. As of now, 95 individuals have reported experiencing a grainy display and camera lens shifting issue with their devices.

In response to this matter, we have collectively decided to file a petition in the Supreme Court to uphold our consumer rights. If you are also experiencing similar problems with your Samsung S24 Ultra, I kindly request your participation in this initiative.

To join the WhatsApp group where we are coordinating our efforts, please use the following link:

https://chat.whatsapp.com/GgugPJWnlOHB8gAFre57dk

Thank you for your attention to this matter.

Best regards,Follow this link to join my WhatsApp group:

https://chat.whatsapp.com/GgugPJWnlOHB8gAFre57dk
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