Iam facing issues with Android auto in one UI 7 (S24 ultra). Previously it worked fine but now its not working tried connecting with cable it keep disconnecting, i used the same cable for connecting other device its working fine. So no issue from cable side.
Its not acceptable a flagship device having this silly issues while mobiles like nothing, Xiaomi, Moto had no issues while connecting.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
Step 1: Check your vehicle. 1. Check your vehicle whether the vehicle or stereo is compatible with Android Auto. 2. Make sure that Android Auto is switched on in your vehicle's settings. 3. On some vehicles, Android Auto support was added in an update. 4. If your vehicle is listed as a supported model but Android Auto isn't working, try updating your infotainment system or visit your local dealer. Consult your vehicle manual or manufacturer if you need further assistance with it.
Step 2. Check your phone: - 1. If your phone is running Android 10, no need to download Android Auto separately. 2. If your phone is running Android 9 or lower, you need to download Android Auto from the Play Store. 3. Your phone connection must allow data transfers for Android Auto to function. 4. When your device is connected via a USB cable, swipe down from the top of the screen and tap the notification from the Android system. Select the option that allows for file transfer.
Step 3. Connect and start: - 1. The connection between Android Auto and the vehicle is possible using a Bluetooth or USB cable, and the connection method may differ depending on the vehicle and manufacturer. 2. Check if Android Auto is displayed on the display. 3. While most USB cables look similar, there can be huge differences in terms of their quality and charging speeds. 4. Android Auto requires a high-quality USB cable that is capable of supporting data transfers. If possible, use the original cable. 5. Android Auto requires a high-quality USB cable that is capable of supporting data transfers. If possible, use the original cable that came with your device.
Checklist when unable to connect Android Auto: - 1. Android Auto recommends Android 6.0 or higher. 2. Check for updates related to Android Auto, and always keep the app up to date. 3. For the sake of safety, the initial connection is possible only when the vehicle is stopped. 4. The connection between Android Auto and the vehicle is possible using 5. The connection between Android Auto and the vehicle is possible using a Bluetooth or USB cable, and the connection method may differ depending on the vehicle and manufacturer. The exact connection method between the owned vehicle and Android Auto needs to be confirmed by the vehicle manufacturer.
4. Use Samsung's genuine USB cable (Depending on the vehicle, even a genuine cable may not be compatible) Additionally, it is recommended to use a short USB cable within 1m.
5. Check if you are connected to another vehicle. Step 1. Unplug your phone from the car. Step 2. Open the Android Auto app on your phone. Step 3. Select Menu > Settings > Connected cars. Step 4. Uncheck the box next to the Add new cars to Android Auto setting. Step 5. Try plugging your phone into the car again.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
