Original topic:

Android 16 network issue

(Topic created on: 2 weeks ago)
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driftsignal
Active Level 1
Options
Galaxy S
I've been facing network instability issues since Android 16 update. Slow or no internet, outgoing calls not connecting, incoming calls not connecting (sometimes doesn't connect at all and sometimes not able to answer after swiping to answer), audio doesn't go through or come through on calls. Have to frequently turn on and turn off aeroplane mode - sometimes it works and sometimes it doesn't fix the issue. When the issue is fixed through aeroplane mode, it's only momentarily fixed.
6 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to other users also,click on 3dots in my reply section and click on accept solution. Thanks.
driftsignal
Active Level 1
Galaxy S
I first sent it as a feedback through the Samsung Members app with log files. I dropped the community post after that in case other people may also be facing the same issue. I thought this would eventually be resolved with software updates, but it's been months since Android 16 update and a few more patches have come but this issue is still there.
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue again and again. If you like please accept it's as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

● Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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driftsignal
Active Level 1
Galaxy S
Have tried these (except for going to the service center). Posted here in case others might be facing this issues. I have noticed reception quality going down after Android 16 update on my phone (not to mention battery life which might be getting impacted because of the poor reception to begin with - almost as of the antenna keeps switching aggressively between frequencies). Have noticed internet speed issues on multiple S series devices after the update.
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