Amazon Prime lag in S23

[sreekar27]

Hi Team,

I can see OTT apps are facing lag issue while streaming and much lagness is observed in Amazon Prime Video.

If we download videos and play then they are not showing any lag.

Can you please check this on priority?

Thanks 

[emarld_22]

Clear cache and data of the app and try again

[cs-member11]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[SiDDeR]

This didn't fix the issue for me .