Amazon Prime Video

[username95gp]

Hi all I am using S23 Ultra and i am not able to play HD or Full HD quality on any of the movies on amazon prime video since 8 months it's issue with the phone only . I have called amazon prime customer care and completely sorted out it's not problem from their end. Please help me to sort this issue out.

[Ak_Rocks]

On quality settings choose quality to best quality

[username95gp]

Sir I have set everything to Best but also it's not working

[Ak_Rocks]

Do you have hd subscription

[username95gp]

Yess

[Ak_Rocks]

If not then you dont have a subscription for 4k or 1080p

[username95gp]

I have take the highest subscription on amazon prime video

[Ak_Rocks]

Yes

[Charan58]

I have faced similar problem in my s23..I just restarted my device ,it worked for me.
Give it a try

[marvelloussam]

For Amazon Prime, internet speed matters. If internet speed is slow, it will not play HD quality.