Always on display

[Sri_Sanidh]

I am experiencing an issue with my Samsung Galaxy S23 5G; the Always On Display (AOD) wallpaper is not visible, and this persists even after updating to One UI 7.

[Aapadbandhavudu]

Same here; I think it's only for the S24 and S25 series. This feature was present on the S24 in One UI 6.1 as well.

[Sri_Sanidh]

It's still the same, did you do anything?

[Aapadbandhavudu]

It's still the same

[cs_member10 · Accepted solution]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Sri_Sanidh]

The issue has been submitted.

[Muraskai]

Has it been resolved yet? If so, how?
I've had this issue forever now.

[Sri_Sanidh]

Following up on cs_member10's comment, a response was received within two minutes; however, the issue remains unresolved.

[Sri_Sanidh]

Make a screen record, screenshot.