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Original topic:

🚨 Alert: Major Issue Reported on Twitter

(Topic created on: Monday)
215 Views
oshomrityunjay8
Expert Level 1
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Monday (Last edited Monday ) in 

Galaxy S
A serious issue has been reported on Twitter (by @tarunvats33) regarding the new One UI 9.0 update.

  • The Problem: After updating, some devices are getting stuck on the welcome screen with an XML "Access Denied" error.
  • Advice: Pause or avoid updating your phone to One UI 9.0 until Samsung releases an official fix.
If you have already updated and are stuck on this screen, do NOT factory reset! Here is the workaround (Credit: Reddit user bhvblick

  1. Force restart: Press and hold Volume Down + Power buttons together.
  2. Boot into Safe Mode: When the Samsung logo shows up, release the Power button and hold Volume Down until the phone boots into Safe Mode.
  3. Go completely offline: Turn on Airplane Mode and ensure Wi-Fi and Mobile Data are fully disabled.
  4. Restart normally: Restart your phone while staying completely offline to bypass the setup screen safely without data loss.
Please hold off on updating and share this to protect others from getting locked out!



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4 Comments
2thePoint
Active Level 4
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Monday in 

Galaxy S
I was in the BETA and directly got updated to stable with no issues. So, no issues for me.
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oshomrityunjay8
Expert Level 1
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Monday (Last edited Monday ) in 

Galaxy S
It is happening only on non-beta devices and not all users are facing it; perhaps only some unlucky users are encountering this issue.

It is just an alert; if, by bad luck, someone gets stuck with this issue, they can resolve it themselves.
OMKALEESH
Expert Level 3
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Monday in 

Galaxy S
Oh my...
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cs_member10
Moderator
Moderator
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yesterday in 

Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would like to inform you that we have identified that this error screen may occur temporarily during the initial setup process because of server maintenance. The server maintenance has now been completed.

If this issue occurs on your device, please restart your device to resolve it.

[How to Restart the device]
- Press and hold the side (power) button and the volume down button simultaneously > Tap the Restart option.

Warm Regards,
Samsung Customer Support