Original topic:

After the update battery drains and unable to switch on the phone

(Topic created on: 02-06-2025 03:20 AM)
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Samsung_EVjHzBK
Beginner Level 2
Options
Galaxy S

After i updated my phone on 1st feb 2025. My phones battery drains within 5 mins and it went on till 5th of feb and now im unable to switch on my phone and unable to charge my phone. My phone is s22. Kindly help me fix this issue. 

7 Comments
Aritra2686
Active Level 6
Galaxy S
Maybe you should check with the Samsung service center
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Galaxy S
It sounds like your Galaxy S22 may have encountered a serious software or battery issue after the update. Here are some steps to try and fix it:

1. Force Restart Your Phone

Try holding the Power + Volume Down buttons together for about 10-15 seconds to force a restart. If your phone is unresponsive, move to the next step.

2. Charge Your Phone Properly

Use the original Samsung charger and cable.

Try different power sources (wall adapter, PC, power bank).

Let it charge for at least 30 minutes before trying to turn it on.

If no charging symbol appears, try charging wirelessly (if available).

3. Boot into Recovery Mode and Clear Cache Partition

Press and hold Power + Volume Up until you see the Samsung logo.

Use the Volume buttons to navigate and select Wipe Cache Partition using the Power button.

After that, select Reboot System Now and check if it works.

4. Boot into Safe Mode

If your phone turns on but still has issues:

Press and hold the Power button until the power menu appears.

Press and hold Power Off, then select Safe Mode.

If the phone works fine in Safe Mode, a third-party app may be causing the issue—uninstall any suspicious apps.

5. Try a Factory Reset (Last Resort)

If nothing works, you may need to reset the phone:

Boot into Recovery Mode (Power + Volume Up).

Select Wipe Data/Factory Reset.

Confirm the reset and restart your phone.

6. Visit a Samsung Service Center

Since the issue started after an update and now the phone won’t turn on, it might be a battery or motherboard failure caused by the update. If none of the above steps work, visit a Samsung Authorized Service Center for further diagnosis.

Let me know which step works or if you need more help!

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Galaxy S
If I answered yours quiry then pls accept as a solution 🙏click on the 3 dots on reply section to accept 👏
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im_devi
Active Level 6
Galaxy S
Go to service center bro do not listen anyone
Service center wale krdenge jo hai wo properly ok
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goodthings
Expert Level 5
Galaxy S
Kindly force restart then try to it's again. If not resolves please go to service center for resolves this issue. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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