Original topic:

After the last update, the device noise cancellation isn't working properly.

(Topic created on: 02-25-2024 05:48 PM)
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RimonRP
Active Level 4
Options
Galaxy S
Since 15th February I just update my device as per security update.

image

When I want to talk someone some unnecessary wind, horn, environmental sound also captured on microphone and that transmitted to other callers. It's happend when I update February 15th.

I don't konw what's the problem of it. Please can some one assist me. And also samsung developer's read my this issue. 

Thanks.
3 Comments
Sam-Noor
Active Level 7
Galaxy S
Which device is this?
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Anonymous
Not applicable
Galaxy S
Most likely it is a bug coming after that update. Feedback is requesting to developers
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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