After OS update to 7, mobile hanging and frequent restart

[Tamilsamsung]

After os update , system UI is totally collapsed for the past 2-3 days. Mobile keep on restarting saying as one ui is not responding.

I updated to one ui version 7.

It's really hectic to face the issue, not able to handle daily routine of business and transactions. 

Even I have tried the cache wipe out option and reboot system using USB cable. As guided in the community forum , but still mobile is in same state.

Kindly help .

[Yashbhalekar]

Same problem for my s225g

[Si_Emon051]

Which varient?

[Tamilsamsung]

S22 plus

[Si_Emon051]

Restart and check if u have enough ram rom free .It should be okay . I updated yesterday it's good

[goodthings]

Kindly reset factory data with backup then try to it's again. If not resolves then go to service center for check and resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You are welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

We would request you to kindly perform the following steps to resolve your issues.

● Galaxy device auto restart issue:
→ Kindly use a genuine Samsung charger.
We always recommend using a genuine Samsung charger for charging your device.

→ There are two methods to disable the auto restart function.
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

→ If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.

● Galaxy device performance issue: ● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third party application.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third party accessories.

● Kindly disable Power saving mode( if enable).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember, then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[Tamilsamsung]

Hi thank you for the steps. As you said during reboot, system uninstalled 3 apps (whatsapp,facebook,instagram) from the phone and past 2-3 hrs mobile is stable. But these 3 apps only i am using frequently.

All of them are authorised apps used globally and not illegal.
Also in this Digital Era how one could be there without these appa,atleast whatsapp is needed.

I have wiped the cache memory, cleaned cache , stopped background apps. Nothing stopped rebooting and only after 3 apps uninstall it's stable for while

[Tamilsamsung]

Tell us a global solution for this .