Today I opted for One UI 8.5 beta in my S25FE. After that my screen often freezes saying that there is accidental touch. Even if I repeatedly swipe up to dismiss the notification, the device does not show unlock option. I don't understand what is wrong. I am afraid whether I should withdraw from 8.5 beta.
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue on Beta community forum immediately and wait for next update it's maybe fix by Samsung Beta team soon. If you like please accept it's a as solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
You should do these things and to resolve just follow these steps you will get a solution to your problem, 1- Uninstall unused app(which is not from Play store) 2- Open the App setting on the top right by tapping 3 dots and clicking on reset app preference 3- Open the again app settings and click on ONE UI HOME and Open Storage to clear cache and data too and go one step back and Open ONE UI again and click on force stop.
Now your Home UI will be reset and one by one use the app and will work your app properly.
4- You need to switch off and switch on(not restart) your phone
If the issue still persists, then we request you to kindly share the issue description properly and report the issue again along with the new log file and video recording/photo just at the time of occurring.
If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Whenever i keep the device in my pocket accidental touch does not works and everytime i have to unlock the device with password as fingerprints gets locked for multiple incorrect entries.
