Original topic:

A green line on left side of my S21 Ultra sreen

(Topic created on: 07-08-2024 02:55 AM)
418 Views
jeetassam
Active Level 1
Options
Galaxy S
I recently updated my phone . And this happened.  
8 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. Meanwhile use 60 Hz.refresh rate of display. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
jeetassam
Active Level 1
Galaxy S
Reset done , ✔️
And My software version is latest one ,
.....
I visited the service center and made a job sheet ,
..........
But Samsung should take the responsibility of green line issue,
That's cames after updating the phone ,
0 Likes
jeetassam
Active Level 1
Galaxy S
Take a look 1720433184552.jpg
0 Likes
jeetassam
Active Level 1
Galaxy S
Show some support, The Green line issue damaging Samsung brand value IMG-20240708-WA0005_1000420753_1720433351.jpg
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your feedback. We have noted down the feedback. We are continuously working for making our products better and more efficient.

Warm Regards,
Samsung Customer Support

0 Likes